KLM Royal Dutch Airlines, established in 1919, is the world’s oldest airline still operating under its original name. As the flag carrier airline of the Netherlands, KLM has built a reputation for delivering exceptional service and connecting passengers to over 150 destinations worldwide. Our commitment to innovation, safety, and sustainability ensures that every journey with us is a memorable one. Another milestone for the airline industry is that since 2004, both Air France and KLM Dutch Airlines have become the largest European airline group.
KLM boasts a modern and diverse fleet, designed to provide maximum comfort and efficiency. Our aircraft include:
Settle in and get ready for take-off! Discover the onboard services you can expect when traveling with us, whether you're in Economy Class, Premium Comfort Class, Business Class, or flying with your kids.
In Economy Class, we prioritize your comfort and convenience. Enjoy comfortable seating, a variety of meal options, and personal entertainment screens. Stay entertained with our extensive selection of movies, TV shows, and music, and stay connected with in-flight Wi-Fi available on most flights.
Upgrade to Premium Comfort Class for an enhanced travel experience. Benefit from extra legroom, priority boarding, and a more relaxed atmosphere. Savor gourmet meals and complimentary beverages while enjoying an expanded entertainment selection. Our dedicated cabin crew ensures your journey is as comfortable as possible.
Experience the ultimate in luxury with our Business Class service. Relax in fully flat seats, indulge in gourmet meals curated by top chefs, and enjoy a wide range of premium beverages. Stay productive with in-flight Wi-Fi and power outlets, and unwind with our exclusive amenity kits. Our Business Class passengers also enjoy access to exclusive lounges, priority boarding, and extra baggage allowance.
Traveling with kids? We’ve got you covered. Our family-friendly services include priority boarding for families, special children's meals, and a variety of entertainment options to keep our young travelers engaged and the parents/guardians relaxed. We also provide baby bassinets on long-haul flights and offer assistance to make your journey with little ones as smooth as possible.
At KLM, we strive to make your journey enjoyable and stress-free, no matter where you're seated. So sit back, relax, and let us take care of you from take-off to landing.
Join our Flying Blue program to earn miles every time you fly with KLM or our SkyTeam partners. Redeem your miles for flights, upgrades, hotel stays, and more. Benefits include:
Every day, KLM airlines serve the flyers with the best of their interests. Find out what could be the possible reasons for the same that the passengers keep choosing us for their travel plans:
We are committed to bringing forth a more sustainable future for aviation. However, we already are using Sustainable Aviation Fuel (SAF), Nature Regeneration, and many more.
With more than 150 destinations around the globe KLM airlines reachability is. While you relax and enjoy your flight, everything else will be taken good care of.
Convenient departures and preferable arrival timings, fly to your destination at a decent hour.
In 2023, awarded the Appex World Class Award for best airline for passengers. This is one of the most prestigious awards given to the airline industry.
From the moment you book your ticket, KLM Airlines keeps you in the loop with every type of communication. If your flight is delayed, or disrupted due to any reasons, or say there are some gate changes.
Later you found a mistake in your flight name details. It’s only a typo- we have got you covered.
Is your flight disrupted? Do not worry about it, the support team is always available to help the customers. We'll notify the flyer immediately by phone or email about any flight changes or cancellations. Then, we'll get to rebook your ticket for the next available flight. As soon as we secure a new spot, we'll contact you with your updated flight schedule. If you prefer a different flight or have any other questions, our team is here to assist you.
If your new flight doesn’t depart on the same day, we won’t leave you stranded. From offering a cup of coffee to arranging a hotel stay, we are dedicated to ensuring your comfort and making the situation as smooth as possible.
What are we up to?
What is new? Be it questions, requests, or suggestions we are here for you around the clock that too in 10 different languages on your chosen platform.
KLM Airlines only aims for top-rated customer satisfaction. So, if you face any type of discomfort during the flight - do feel free to connect with the Customer Service Department of the airlines.
Become a Flying Blue member and start reaping the rewards. Every time you travel with KLM or our partner airlines, you earn Miles that can be redeemed for reward tickets, extra options, and discounts on a wide array of products and services. The more you fly, the closer you get to reaching the next tier levels – Silver, Gold, and Platinum – unlocking even more exclusive perks and privileges.
Join Flying Blue Today!
Throughout your journey, your experience is our top priority! We partner with independent research agencies to conduct surveys and gather your feedback on our services. Your insights help us evaluate and improve our offerings. Rest assured, your personal data will never be used for commercial purposes or mailings without your explicit permission.
After your flight or after contacting our KLM Customer Contact Centre, you may receive an invitation to participate in one of our surveys, such as:
We also participate in studies conducted by third parties like IATA and Schiphol. Additionally, we run various ad hoc studies with agencies such as Beautiful Lives, CSpace, Miles Research, Insites Consulting, Added Value, and others. Your feedback is invaluable in helping us enhance your travel experience with KLM.
We fully understand that flight cancellation can happen due to many unknown reasons and situations. Here at KLM Airlines, we hope to make it a lot easier for you by explaining what are the options:
Travel plans can change unexpectedly. If your flight is delayed or canceled, or if your baggage is delayed or damaged, you may be eligible for a cash refund or compensation.
If you have booked via KLM, Air France, or say Delta Airlines? Then worry not as you can cancel (part of) your planned trip and the extra options by requesting a refund on the same. Do remember that it depends upon your route, travel class, and ticket type - how much refund is possible.
Note: You can easily check the status of your cancellation request. For any other doubt read thoroughly the cancellation policy.
Despite our best efforts, baggage can sometimes be lost, delayed, or damaged. If this happens, we offer several refund and compensation options to address the issue. Learn more about the baggage policy.
Did you have to purchase extra items like clothing and toiletries because your checked baggage was delayed? Report this to us within 21 days of receiving your luggage. Be sure to keep the receipts for the items you bought and send us a copy to request compensation. Our team will do everything possible to help you out in case of delayed baggage scenario.
Losing your baggage is an unfortunate experience. If your suitcase hasn't been returned within 21 days of your flight's arrival, please contact us. We'll work together to resolve the issue. Please note that one potential outcome may be a recommendation to contact your insurance company, as most policies cover loss based on the value of the items.
Sometimes baggage gets damaged during transport. Regular handling may cause scratches, marks, minor dents, and other signs of use, for which we are not liable. If your baggage is more severely damaged, report it to the baggage desk at the airport as soon as possible. A report will be generated to facilitate your compensation claim, and you will receive information about the repair shop, if applicable.
If you discover the damage after leaving the airport, report it within 7 days of your arrival. Use the link below to report the damage and request compensation.
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