Experience top services and convenient connections to destinations worldwide. Virgin Atlantic started its operations in 1984 and has earned the trust and loyalty of passengers through its exceptional service. The airline is committed to reducing carbon emissions by using sustainable aviation fuel. Explore their extensive network, offering flights to over 340 destinations across the globe.
Virgin Atlantic is a British airline known for its innovative approach to air travel and customer service. The airline operates primarily from its main hub at London Heathrow and has a secondary hub at Manchester, with a seasonal service from Edinburgh. It serves a variety of destinations across North America, the Caribbean, Africa, the Middle East, and Asia, with over 75% of its flights connecting to Heathrow.
Purchase a Virgin Atlantic flight ticket and get ready for a different travel experience. For a smooth journey, you are advised to go through the airline's policies. Here’s a detailed analysis of their major policies.
We understand that plans can change over time. If this happens to you and you have a Virgin Atlantic ticket, you are free to cancel your ticket anytime. However, be sure to read the airline's cancelation policy to understand the charges and fees applied to your cancellation. The airline deducts several charges and processing fees. But cancelation charges can be avoided. Here is a general overview of their cancelation policy:
Flexible or fully refundable tickets can be canceled for a full refund, typically without any fees.
You can cancel the ticket up until the time of departure.
For non-refundable tickets, you may not receive a refund if you cancel, though you may be able to receive a credit for future travel.
Cancellation fees may apply, and the remaining balance after the fee can usually be used as a credit for a future flight within a certain time frame (usually within a year of the original booking date).
Virgin Atlantic allows a full refund if you cancel your booking within 24 hours of making the reservation, regardless of the fare type, provided the booking was made at least seven days before the departure date.
If you need to change your flight rather than cancel, there may be a change fee depending on your ticket type, along with any difference in fare.
In cases of medical emergencies, bereavement, or other extenuating circumstances, Virgin Atlantic may offer more flexibility. These exceptions may require documentation.
The passenger must inform the airline regarding discontinuing their travel with Virgin Atlantic. If they do not reach the airport and fail to board the flight, the airline will treat such passengers under the on-show policy, where the full price of the flight ticket will be forfeited, and no refund will be processed.
To get a better idea of the charges and fees applied to flight cancellation, you can talk to the airline's agent. There are several factors involved affecting the final price of the cancelation charges. So, make sure to join an agent for updated information.
After the flight has been canceled, the passengers might look for a refund. The airline does not refund the full price. The amount differs depending on fare type, timing of cancelation, and more. Go through the refund policy of the airline before you apply for a refund to understand your conditions and circumstances for a refund:
24-Hour Cancellation Policy: If a ticket is canceled within 24 hours of booking and at least seven days before the flight, a full refund is available, regardless of the ticket type
Refund Eligibility: Refunds can be processed for:
Unused or Partially Used Tickets
Non-Refundable Tickets: Generally, non-refundable tickets do not qualify for refunds outside the 24-hour window unless there are special circumstances, such as severe illness or bereavement.
Administration Fee: An administration fee applies for refund requests processed through a travel agent, which will be deducted from the final refund amount.
Processing Time: Refund requests typically take 7 to 10 business days to process. However, during peak seasons or due to unforeseen circumstances, this may take longer.
The passenger can apply for a refund through various modes. There is more than one option for the passenger to apply for a refund. Let’s explore the ways to apply for a refund one by one.
Manage My Booking: The most common way to apply for a refund is to manage my booking on their website. Enter the passenger’s details and access your ticket. Then, move to the menu, select the refund option, and get an online form to apply for a refund. Fill out the form and wait for the airline to complete the formalities. They will initiate the refund and will reach the original source of payment.
Email link: When passengers cancel their flights, they get a confirmation email with a link. Tap on the link and get the online refund form. Repeat the same process as in the manage my booking and apply for a refund.
Mobile Phone: Passengers who are unable to understand the online procedure or want to know about the charges or fees can connect with the airline’s agent. Just share the booking details with the agent and ask them to apply for a refund on your behalf. Remember, seeking a service on the call is subject to a service fee.
Apply through a third party: The passengers who have booked their flight through a travel agent will have to contact their travel partner to apply for a refund. Here, you may have to deal with the travel agency's additional policies.
When you are flying with Virgin Atlantic, they take complete responsibility for your baggage. They make sure that you get enough space for your luggage. Therefore, they have imposed some restrictions defined in the baggage policy of the airline. Certain charges are applied if you cross the number, weight, or dimension of the baggage. Read the policies thoroughly and pack your bag smartly:
Economy & Premium:
Upper Class (Business):
Economy Light: No checked baggage included.
Economy Classic & Delight:
One piece up to 23 kg (50 lbs).
Premium:
Two pieces each up to 23 kg (50 lbs).
Upper Class (Business):
Two pieces each up to 32 kg (70 lbs).
If your baggage exceeds the weight or size limits, additional fees will apply.
Fees for extra or overweight bags vary depending on the route and are typically more expensive if paid at the airport compared to pre-purchasing online.
Virgin Atlantic allows sports equipment, musical instruments, and other special items, but these may count as part of your checked baggage allowance or require an additional fee.
If traveling with an infant, you can bring an additional piece of checked baggage up to 23 kg (50 lbs) and a pushchair or car seat for free.
Passengers are not allowed to bring certain items in the baggage. If any passenger is found with a restricted item at the airport in their luggage, they will have to leave that at the airport only. They cannot board the flight with these items. These items are corrosives, explosives, oxidizing material, weapons and disabling sprays, radioactive material, hoverboards, firearms, ammunition, and more.
Flying Club Gold members may receive additional baggage allowances depending on their membership status.
To learn the specific charges on the baggage, get to an agent for help. Tell us the dimensions of the luggage, weight, and number, and the agent will calculate and inform you about the exact charges to be paid for extra bags.
Any passengers wants to discuss something about the policies, prices, and discounts of the airline. They can reach out to airline customer support. They support and answer the queries of their esteemed customers 24/7 through multiple customer service channels. It also helps them to divert the traffic and facilitate the passengers with instant replies. Here are some of the channels to communicate with their agent described below:
Phone lines are generally open 24 hours a day and seven days a week, but hours can vary depending on the country. However, if you are looking to get a quick reply, try to call them in the early morning to avoid the high call volume.
You can chat with a representative through Virgin Atlantic's official website. The chat option is usually available during business hours.
Look for the 'Help' or 'Contact Us' section on their website to find the chat option.
A chat window will open. Choose your query answer the bot-generated questions and then wait for a person to join you in the chat. Continue to chat and get your query resolved.
General Inquiries: Virgin Atlantic doesn't typically have a direct email address for customer service inquiries, but you can reach out through their online contact form on their website.
Flying Club Members: There may be specific email addresses for loyalty program inquiries provided in your membership materials or online account.
Virgin Atlantic also offers customer service via WhatsApp. You can find the number or a direct link to start a chat on their website under the 'Contact Us' section.
For formal correspondence, you can send mail to their main office:
Virgin Atlantic Airways, Ltd. The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, United Kingdom
Airport Help Desk of Virgin Atlantic
The passengers who have already reached the airport and seek assistance can visit the help desk of Virgin Atlantic. Their agent is there to help you with your passport, check-in, baggage inquiry, and more. Their agent will help you in the best possible way to make your journey smooth and easy.
The passenger can make their reservation themselves. However, booking a flight through a third party is often a better option because they compare the prices of different days of the month and apply certain filters to locate the best flight deal.
Here are the steps you need to follow to book a flight on thefligtexpress.com:
Step 1. Go to the official website of thefligtexpress.com.
Step 2. Click on the ‘Book My Trip’ option.
Step 3. Enter your destinations.
Step 4. Use filters such as the low-fare calendar and price range to find the best options.
Step 5. Choose your preferences for seats, cabin, journey type, and so on.
Step 6. Click on 'Continue' to select your flight.
Step 7. Choose your preferred flight and fill out your customer details.
Step 8. Make the payment and then leave the page.
Once you make the final payment, the travel will send you a confirmation email with an e-ticket attached to it. Print out the boarding pass and head to explore the world's most amazing destinations with Virgin Atlantic. The passenger can also directly reach out to the sales agent thefligtexpress.com and share the details. The agent will book a ticket for you.
Disclaimer: Theflightexpress.com is an online travel agency. It serves as a go-between for clients and travel service providers, but it makes no guarantees about the accessibility, cost, or caliber of the services such suppliers provide. The primary goal of theflightexpress.com is to link travelers with airlines. Here is where you can alter the cost of the ticket before purchasing one. Please use the information on the Contact Us page (https://www.theflightexpress.com/contactus) to contact us with any issues.
