Singapore Airlines
Famous for its exceptional services, operational excellence, innovation, and modern technology, Singapore Airlines is a premier global brand in the aviation industry. Established in 1947, the airline has its hub at Singapore Changi Airport, a world-class aviation hub. With time, they have continuously upgraded their services and qualities and earned the passengers' trust. The airline's commitment to quality has earned it numerous awards and a reputation as one of the best airlines globally. Its frequent flyer program, KrisFlyer, allows passengers to earn and redeem miles for flights and other rewards. Want to book a trip to have the best experience of your life? Then, make your reservation with Singapore Airlines.
Procedure to book your flight With Singapore Airlines
Book your flight with Singapore Airlines and enjoy their luxurious experience with the best inflight services, friendly staff, and much more. They offer complimentary drinks and altered food to meet your requirements. To book your ticket with Singapore Airlines, follow the steps below:
- Visit any third-party website of your choice.
- Navigate to the ‘Book’ option.
- Enter the destinations in the suggested box.
- Choose your requirements, such as cabin class, number of flyers, etc.
- Pick filters such as low-fare calendar and price range to get the best deal.
- Tap on search and get flight options.
- Pick a flight and move to fill out the passengers’ details.
- Make the required payment and leave the page.
The airline will send you the booking details to your registered email ID.
Cancelation Policy of Ryanair
Singapore's cancelation policy can vary based on ticket type and the timing of the cancelation request. By reviewing the cancellation policy, passengers can avoid unnecessary charges for flight cancelation. Here’s a detailed overview:
Refundable and Non-Refundable Tickets
- Refundable Tickets: Passengers holding refundable tickets can cancel their bookings and are generally eligible for a refund. The airline will deduct the charges from the ticket based on the fare rules.
- Non-Refundable Tickets: For non-refundable tickets, cancellation may still be possible, but the fare amount is typically not refundable. In some cases, the taxes and fees paid may be refunded, minus a cancellation fee.
24-Hour Cancellation Policy
- Singapore Airlines offers a 24-hour cancellation window where passengers can cancel their bookings and receive a full refund, provided the cancellation is made within 24 hours of booking and the flight's departure is at least 7 days away. The policy is applicable to all tickets regardless of fare type.
Cancellation Fees
- The amount of the cancellation fee varies depending on the fare type and route. Higher fare classes usually incur lower or no cancellation fees, while lower fare classes (such as Economy Lite) often have higher fees or may not allow cancellations.
Refund Processing
- Refunds typically take a few weeks to process and are credited back to the original form of payment. The processing time can vary based on the payment method and the country of purchase.
No-Show Policy
- If a passenger fails to show up for their flight without canceling, they are generally considered a no-show. In such cases, the ticket may become invalid for future travel or refund, depending on the fare rules.
Special Circumstances
- Singapore Airlines may offer more flexible cancellation options in cases of illness or bereavement. Passengers are advised to connect with the airline’s agent and discuss their concerns in detail. You will not have to pay any charges or penalties for flight cancellation. However, the airline may demand required documents such as a medical report or death certificate for proof.
It's always recommended to check the specific fare conditions when booking, as terms can vary.
Baggage policy of Singapore Airlines
Passengers are allowed to bring bags on the flight to a certain limit so that every passenger traveling with Singapore Airlines gets enough space for their luggage. Review Singapore Airlines’ baggage policy before you pack your bag, and never miss your important items on the journey. Read below to understand the policies.
Carry-On Baggage
- Economy Class: Travelers can carry one carry bag.
- Premium Economy, Business, First Class, and Suites: Passengers are permitted two carry-on bags.
- Weight Limit: Each carry-on bag must not exceed 7 kg (15 lbs).
- Dimensions: The maximum dimensions for each carry-on bag are 115 cm (45 inches) in total (length + width + height).
- Personal Item: In addition to the carry-on baggage, passengers can bring a personal item such as a handbag, laptop bag, or briefcase.
Checked Baggage
- Weight Concept (applies to most routes except those to/from the U.S. and Canada):
- Economy Class: 30 kg (66 lbs) of checked baggage allowance.
- Premium Economy Class: 35 kg (77 lbs) of checked baggage allowance.
- Business Class: 40 kg (88 lbs) of checked baggage allowance.
- First Class/Suites: 50 kg (110 lbs) of checked baggage allowance.
- Additional Pieces: Passengers can check multiple pieces of luggage as long as the total weight does not exceed the class allowance. No single piece should weigh more than 32 kg (70 lbs).
- Piece Concept (applies to flights to/from the U.S. and Canada):
- Economy Class: Two pieces of checked baggage, each up to 23 kg (50 lbs).
- Premium Economy, Business Class: Two pieces of checked baggage, each up to 32 kg (70 lbs).
- First Class/Suites: Two pieces of checked baggage, each up to 32 kg (70 lbs).
- Dimensions: Each checked bag should not exceed 158 cm (62 inches) in linear dimensions (length + width + height).
Excess Baggage Fees
- Passengers who exceed their baggage allowance will incur excess baggage fees, which vary by route and class of service.
- Pre-purchasing additional baggage allowance online before the flight is often cheaper than paying at the airport.
Special Items
- Sports Equipment: Singapore Airlines accepts sports equipment as part of the checked baggage allowance, provided it meets the size and weight requirements. Oversized or overweight equipment may incur additional fees.
- Musical Instruments: Small musical instruments can be carried on board if they fit within the carry-on size and weight limits. Larger instruments may need to be checked in or require an additional seat purchase.
Infant Baggage Allowance
- Passengers traveling with infants are allowed one extra piece of checked baggage (up to 10 kg) and a collapsible stroller, carry-cot, or car seat.
Passengers are encouraged to check the specific baggage policies related to their booking on Singapore Airlines’ website or through customer service, as allowances and fees may vary by route and booking class.
Refund Policy of Singapore Airlines
Before you cancel the flight ticket, it is advisable to go through the refund policy to understand the charges in different circumstances. The refund policy of Singapore Airlines is discussed below:
Ticket Type and Refund Eligibility
- Refundable Tickets: These tickets are costlier than Singapore Airlines' regular flight tickets, but they provide a cushion to passengers against flight cancellation. The airline will not impose any charges or fees on canceling a flight if you are holding a refundable ticket.
- Non-refundable Tickets: These tickets are comparatively less costly but do not protect travelers against flight cancelation. If passengers cancel these tickets, they may not remain eligible for a refund and receive only government taxes and charges.
- 24-hour rule: The passenger has a risk-free window of 24 hours after the reservation to modify or even cancel their ticket. The airline does not impose any penalty on passengers within this timeframe. However, seven or more days must remain before canceling the flight ticket.
General Refund Policy of Singapore Airlines
- The passenger is eligible to receive a full refund when a flight has been canceled from the airline’s end.
- If passengers fail to show up at the airport to board the flight, they will not remain eligible for a refund.
- Under special circumstances, such as medical illness or the death of an immediate family member, the airline will refund the entire amount of the ticket.
Refund Timeline
Once you have canceled the flight ticket and applied for a refund, the airline will proceed with the formalities and determine if you are eligible for a refund. The airline will process the refund after deducting the standard charges. The refund will be processed to the passenger’s original source of payment within 7 to 10 working days.
Refund Process
There are multiple ways through which one can apply for a refund.
- Manage my Booking: This is the most common option for most passengers, and you do not have to move anywhere; you can cancel the ticket from the comfort of your home. Just go to the Singapore Airlines official website and access the Manage My Booking app. Enter your itineraries to access the menu tab and choose the refund option. Follow the prompts and apply for a refund.
- Phone Call: The passenger seeking assistance with cancelation can dial and connect with a representative of the airline. Share the booking details with the agent and they will apply for a refund on your behalf.
- Through a Link: When you cancel the link, the airline send you a confirmation email, which has a link. You will get a refund form when you click on the link. Follow the on-screen instructions and apply for a refund.
Singapore Airlines Customer Service
Passengers who want to discuss any point of the policy in detail or are unable to understand the airline policy can reach out to Singapore Airlines customer service for assistance. They are available to help the passengers with their queries or doubts 24/7. However, the airline does not provide round-the-clock customer support to every location. So, you must check Singapore Airlines' operating hours in your region before dialing. They are available on various communication channels. Here are some possible ways to reach out to their agent.
Phone Call
- Global Customer Service Hotline: Passengers can reach Singapore Airlines’ customer service by calling their global hotline. The numbers vary depending on the country, and local charges may apply. Customer service is usually available 24/7, providing assistance with booking, flight changes, cancellations, baggage issues, and more.
- Automated Phone System: For common inquiries, an automated system may guide you through options before connecting you with a representative. Be prepared with your booking reference and personal details for faster service.
Live Chat
- Website Live Chat: Singapore Airlines offers a live chat feature on their website, accessible through the “Contact Us” or “Help” section. The chat is available during specific hours, depending on your region, and allows you to interact with a customer service representative in real time. It’s a convenient option for quick questions or for situations where you can’t make a phone call.
- KrisFlyer App: If you’re a KrisFlyer member, you can also access live chat through the Singapore Airlines mobile app. This feature is integrated with your account, making it easier to get personalized assistance.
Email
- Email Form: Singapore Airlines provides an email contact form on their website. You can fill out the form with your inquiry, and a customer service representative will respond via email. This method is ideal for non-urgent matters, such as feedback, complaints, or detailed questions. It may take a few days to receive a response, depending on the nature of the inquiry.
- Direct Email: In some regions, Singapore Airlines also offers direct email addresses for specific types of inquiries, such as corporate bookings or KrisFlyer-related questions.
Additional Resources
- FAQ Section: Before reaching out, consider visiting the Singapore Airlines FAQ section on their website, which covers a wide range of topics. This can save you time by providing answers to common questions without needing to contact customer service directly.
Each of these methods is designed to offer passengers flexibility and convenience in getting the help they need